Charge 5 blank screen

[IanBoss]

I know that similar problems have already been reported to the user community but they seem to have met with a series of, unsatisfactory, replies. I have tried to report this problem by telephone to Fitbit but when I phone them, nobody picks up and when I book a call back it does not happen.

So to the problem: the screen on my Charge 5 has gone blank. I have tried to restart the device (by the three pulses, button on the charger and disconnecting from the charger). Occasionally the device vibrates once and the Fitbit logo appears momentarily. But then nothing.

If the device is left connected to the charger then a red circle appears with a superimposed white cross. I imagine somebody at Fitbit could explain this phenomenon and, hopefully fix the problem.

Yours

Ian Bull

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @IanBoss. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 screen is not working properly. I understand your concern and how you must be feeling, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the steps below in the order listed:

• From the Today tab, tap the devices icon >  your device > Sync Now.
• If Sync Now doesn’t show an update banner, to tap the devices icon > your device > Gallery. The app should show a popup to install the missing apps and recover the device.
• If the firmware update banner doesn't show, please press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

[IanBoss]

From my phone I tried tapping the "your device" icon and the phone reported it was attempting to sync: without success!

I don't understand "their device" and how to get to Gallery!

When you reference the "side button" do you mean the button on the charging lead? If so I tried this but nothing happened.

Since disconnecting the device from the charger it occasionally flashes the Fitbit logo, but that is all it does

Sorry if I have not understood your advice

Regards

Ian

[brookslv]

No I don't think you are doing anything wrong.  I am having the same issue as well and nothing works.  

Lisa

[OceanMary]

I’m suddenly having the exact same issue.  Dead screen.  I took the watch off for a little while to swim, and when it picked it up again, the back of the case was hot to the touch (I kept it shaded, so sunlight was not the issue here).  Also, the battery had discharged down to 3%. I let it cool down and put it on the charger, and fully charged it.  When I tapped it, no display.  I pressed the button on the charge wire 3 times as directed, and the logo appeared briefly, then vanished.  I tried this reset multiple times with the same outcome, no display.  However, the Fitbit app on my phone DOES recognize and syncs with the watch.  But no display.  It sounds hinky that a number of us are suddenly experiencing the loss of display on the same day.

---

I followed your instructions, there is no popup in device/gallery for recovery or missing apps, or firmware updates.  It appears that all my apps are still installed, yet I have no display.  I’ve also gone through the restart procedure with the charge wire multiple times.  The Fitbit logo appears momentarily, then vanishes.  I also held the side buttons on the watch, together and individually for 10+ seconds each, no response.  The app shows the device synced as if there is no problem.

[Fujisan54]

I had the same issue and reported it in another thread on this forum. Got some advice which was what I had already tried and then nothing after I said it hadn’t worked. 

[Jp304]

Having same issue also. No solutions/fix yet. 

[Sanjee]

I just came to the community because I'm having the same issue!