Charge 5 bluetooth issues

[d.bianco88]

I continually have issues with my Charge 5 disconnects from my bluetooth I have reset/rebooted/restarted both the charge/phone bluetooth and the phone itself

unpaired and paired again this is unacceptable 

please help 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @d.bianco88.  

I appreciate all the details that you've shared about the problem you're experiencing with your Charge 5. 

There are some general recommendations and troubleshooting steps listed here that other users experiencing something similar have found useful. If you haven't done so already, please make sure to check the compatibility requirements listed here and to keep the Fitbit app and the firmware updated to the latest version available. 

However, keep in mind that for the specific problem related to the Bluetooth getting disconnected constantly on iOS, the team of developers is already aware of this and they continue to work to find a solution as soon as possible, but we haven't received other updates for the moment.

If you're still experiencing the same problems to sync after all the recommendations, please continue the communication with the Customer Support team for further instructions and let them know of the steps that you already tried. Click here to get connected.

See you around.