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Charge 5 bought from Amazon - How long does warrenty last?

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‎02-15-2024 09:06

‎02-15-2024 09:06

Hi - I've had my Charge 5 for some time but it went into water for the first time today. I forgot to take it off when getting in the bath, it was in the water for less than 10 seconds and now it's not showing anything on the screen. It also won't show anything when charging so it seems dead now. I think it's a long shot as it's over a year for me but I just wanted to check.

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‎02-15-2024 09:38

‎02-15-2024 09:38

That depends on a few things.  Was the seller actually Amazon or was it a third-party seller just using Amazon as a sales outlet?  Also it might depend on where you are.  I know the usual warrant in U.S. in one year; in Europe I think it is 2 years.  I don't know how that affects sales through Amazon.

Worst case, even if out of warranty, do contact Fitbit support to check your options.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-15-2024 10:02

‎02-15-2024 10:02

@GonzoBurger   Did you buy an extended warranty when you bought it?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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