Charge 5 bright blank screen

[WraithWatch]

Last two days my Charge 5 screen is flashing a bright blank screen when I tap it to wake up. Sometimes a clock face will appear, but the display is washed out bright with wavy lines. I’ve tried rebooting it and updating firmware, but no joy. Any other steps I can try?

[DavideFitbit]

Hi, thank you for sharing all this information that you've provided about this inconvenience with your Charge 5, @WraithWatch. 

If you haven't done so already, there are some general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users experiencing something similar:  

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app. 
3. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

In addition, and in case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

[WraithWatch]

Have tried all the above without success; what next?

[DavideFitbit]

@WraithWatch Thank you for sharing that you already tried all the steps suggested earlier and that you continue to experience the same problem. 

I've sent your information to the Customer Support team but I've been informed that you already got in touch with them for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day.