Charge 5 broken connector

[Andradek87]

When I contacted warranty they said it was covered and sent me the warranty policy. I only bought this in June. I'm not even asking for a free replacement I just want to know how I can obtain a new piece so I can use my Fitbit charge 5. 

Moderator Edit: Clarified subject

[EstuardoFitbit]

Hi @Andradek87, welcome to the Fitbit Community. 

Thanks for sharing your concerns with us here in the community. 

I understand your frustration with your device not working properly. If it's within one year of purchase, it's still covered under our standard warranty.

Could you please tell me specifically what's the broken part on your device? Is it the connector that attaches the band with the pebble? Or is it maybe the charger that connects with the back of the device? The more details you can provide, the better I can assist you in finding a solution.

[Andradek87]

Hello, it is the connector that connects the pebble to the band that is broken.
I spoke to someone with customer service and they said that part isn't warranty. I ordered it from Amazon on June 11.

Warmly,

Kelly Andrade

[EstuardoFitbit · Accepted solution]

Hi @Andradek87 thanks for your quick reply.

I'd like to mention that while this is covered under our 1-year standard warranty, some policies need to be considered when reviewing the warranty. Let me escalate this to our support team once again. I'm keeping my fingers crossed for a satisfactory resolution to your case.