Charge 5 cannot get the front to show anything

[31Marforpac]

I have fully charged my Fitbit but cannot get the front to show anything but 5 small dots on the face with the center dot green in color.

Moderator edit: subject updated for clarity

[SunsetRunner]

@31Marforpac - Welcome to the forums! Can you please provide more information? Have you downloaded the Fitbit app to your phone and set up your Charge 5 on the app? If not, here are instructions. You can also find the manual here. If this is not helpful, please tell us exactly what you have done and how you have gotten to the small dots. The more you tell us, the better we will be able to help. 

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @31Marforpac!

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. Let me know if you have other questions. 

Have a good day. 

[coopsyd]

So what’s the solution?  I’m having g the same issue. 

[SunsetRunner]

@coopsyd - The solution was that the original poster contacted Fitbit support and is working with them. I would suggest you also contact Fitbit support since you say you are having the same issue. 

[DavideFitbit]

Hi, thank you for your reply, and welcome to the Fitbit Community, @coopsyd.   

It seems that some users have been able to resolve by completing the three pulse restart mentioned here earlier. In addition, please try setting up your Charge 5 as a new device in your account to see of you're able to unlock the screen during the set up process. If you continue the to have the same problem after these steps, I do recommend that you get in touch with the Customer Support team for further assistance. Click here to get connected. 

Thank you for all the feedback provided so far as well. 

See you around.