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Charge 5 clip broken

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‎05-09-2023 16:01

‎05-09-2023 16:01

Is there any way to buy the clasp that attaches the device to the band? Mine broke off and I can't find it anywhere. Would love to repair my Fitbit.

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‎05-10-2023 01:57

‎05-10-2023 01:57

Hi, @Cassianna11 , welcome to the forums,  Unfortunately, Fitbit does not offer a repair service.  I am sorry not to have better news for you.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-10-2023 01:57

‎05-10-2023 01:57

Hi, @Cassianna11 , welcome to the forums,  Unfortunately, Fitbit does not offer a repair service.  I am sorry not to have better news for you.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-10-2023 02:55

‎05-10-2023 02:55

Welcome to the Fitbit community, @Cassianna11!

I'd suggest contacting Fibit support to see what they can do for you:

 

Fitbit Support Contact 

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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‎05-20-2023 16:45

In response to Julia_G

‎05-20-2023 16:45

Very disappointed in Fitbits response. My charge 5 wasn’t even three weeks old! Come on Fitbit you have to change your clasps. 

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