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Charge 5 completely dead

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‎07-22-2022 00:27 - last edited on ‎03-17-2025 20:40 by Fitbit Moderator

‎07-22-2022 00:27 - last edited on ‎03-17-2025 20:40 by Fitbit Moderator

My Charge 5 (3 months old) is completely dead. I was swimming with it this morning on Water Mode. When I tried to unlock it the screen remained black.

The battery was on 95% when it last synced.

None of the sensor lights on the back are on.

I have tried resetting through the charger about 20 times but it doesn't even vibrate when attached and just heats up.

Any thoughts?

 

Best Answer
2 REPLIES 2

‎07-22-2022 01:01

‎07-22-2022 01:01

If restarting via charging cord is tried, you still get in touch with customer support (online chat, phone or twitter)

Long term fitbit user since Flex. Some behaviors are rude.
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‎07-22-2022 03:50

In response to Edmond

‎07-22-2022 03:50

Thanks Edmond. I've been in touch with Customer Support through Twitter and awaiting a resolution.

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