Charge 5 connection instability

[csb5446]

I just got my Charge 5 today. Had a charge 4 for almost 2 years that I loved. It broke so I got the charge 5. While setting up my new charge 5 I've had consistent errors that my phone can't find my device. I removed the charge 4 from my account before starting.  I've seen different discussions that this was a known issue back in January. Is it still an issue? My husband has had his charge 5 for six months and never had this issue. I'm really disappointed because I love the features. I need something that is reliable with connectivity. I've tried every troubleshooting tip that Fitbit lists. I'm wondering if I need to send this back. 

Moderator edit: format

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @csb5446. 

Thank you for all the information provided about this inconvenience with your Charge 5 and the steps that you already tried. 

As you mentioned earlier, note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time. 

I've experienced this problem myself in the past, but I was able to resolve it by restarting the device. In this case, make sure to try the three pulse restart method described here. In addition, you can find some extra troubleshooting steps and recommendations to resolve problems during the set up process in this article. 

I'll be around.