Charge 5 crash during run

[Ted7100]

My Charge 5 is crashing during exercise. About 1.5km into a run I will look at the watch and the screen has returned to the home/clock face screen. It then goes black and the Fitbit logo comes up as it reboots. I then need to restart the exercise tracking and so far this will work through until the end of the run. Any ideas how to solve this frustrating glitch?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Ted7100.

Thank you for all the information provided about this inconvenience with your Charge 5. 

Let me know if you were tracking this activity using GPS, whether it's built-on or connected GPS with your phone. In the meantime, please make sure that you've restarted your device using the three pulse restart method, instead of the restart you can find on the device's settings:  

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

This has been useful for other users experiencing similar problems. 

I'll be around. 

[Ted7100]

Thanks @DavideFitbit - very helpful. 
I was tracking with GPS but I do not know if it was the built in or with phone. My phone was in my pocket. 
I’ve tried the three pulse reset and have not had the issue since so all good. 
I’ve run with phone in pocket and without. 
Thanks again

[DavideFitbit]

@Ted7100 That's great news, thank you for taking the time to share this update! 

Have a great day. 😁