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Charge 5 crashes every time I sync it

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‎08-14-2023 18:55 - last edited on ‎08-15-2023 04:47 by Fitbit Moderator

‎08-14-2023 18:55 - last edited on ‎08-15-2023 04:47 by Fitbit Moderator

My charge 5 has been crashing a few times a day. This happens mostly when I try to sync it using IOS device. It must be plugged it to reboot and this is not always convenient. What can be done. It is less than two years old. 

Moderator Edit: Clarified subject

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‎08-15-2023 04:49

‎08-15-2023 04:49

Hi there, @Cshar. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand how you must be feeling. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-15-2023 04:49

‎08-15-2023 04:49

Hi there, @Cshar. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand how you must be feeling. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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