Charge 5 dark mode on all clock faces

[Bsross]

While wearing my Fitbit Charge 5, I noticed that during the daytime I can barely see my screen. I realized that the screen a bluish green color. It looks like night or dark mode. I have tried everything to change the color back to normal but I haven't found a resolution yet. I can only see my watch face at night and the color remains bluish-green. Have anyone experienced this?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Bsross. 

Thank you for sharing your inquiry about your Charge 5. 

This sounds like the Do Not Disturb Mode or the Sleep Mode features might be turned on, as these features automatically make the screen darker or dim. When these features are on, their respective icons illuminates in quick settings. You can check them out by swiping down from the main screen. 

Hope this helps, I'll be around. 

[Bsross]

Hello,

I checked my Fitbit Charge 5. My DND and Sleep mode are both off. As I was checking it, my fitbit went black. I charged it and then I restarted it but it still did not come on. I can feel it vibrate but I cannot see not one thing on the screen. So, Im guessing when my Fitbit 5 went dim, it was going out completely. What can I do about this? I haven't had this Fitbit for even a year yet.

[DavideFitbit]

@Bsross Thank you for sharing that you already tried the troubleshooting steps suggested and the restart procedure you mentioned earlier.  

In this case, since you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.