Charge 5 dark screen

[ackmigirl]

How do I wake the screen on my charge 5?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ackmigirl. Welcome to the Community Forums. 

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please check if your Charge 5 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please sswipe down from the clock screen to access the quick settings. Tap a setting to adjust it. For more information, see How do I navigate my Fitbit device?

[RiekoC]

@ackmigirl  A number of us experienced non-responsive screens on our Charge 5, especially after updating to the current firmware. I recommend that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. Once they confirm that none of the procedures returns your device back to normal operation and it's still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different device. If your device is out of warranty, I've read that they will send an email with a discount on a replacement. Note: the discount is on the full price even if the device is on sale in the Fitbit store. 

This is what I had to do when I couldn't get my Charge 5 to "wake up" and it only had a black screen. So far, my replacement is working fine, even after updating to the current firmware.