Charge 5 data lost

[JettMom]

I truly loved (yes past tense) my Charge 5 but lately it’s been disappointing.  First it lost 146 day step streak.  I was told a supervisor would contact me to restore it.   Never happened.  Then this weekend 2 Charge 5S appeared on my IPhone. Only 1 Charge 5 in the house.  Got error message about opening Blue Tooth to sync, over and over.  After 12k steps but only showing 5600 I called help.  They did help reset, but EVERYTHING was lost again after 30+ days.  I’m seriously looking at replacing my Fitbit with another tracker.  Seems like a simple fix by someone at Fitbit to give my earned day count of 10k+. 
Again, disappointed and looking at other options especially around the time my annual subscription runs out. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JettMom. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Nevertheless, for the syncing and Bluetooth issues, I'd recommend trying the following:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.