Charge 5 dead after 6 months?

[Hugod]

My 6-month old Charge 5 has died. No screen despite reset. I talked to customer service and they have told me they can't do anything because it isn't covered by warranty because it I purchased it through an Amazon seller. Has anyone had any luck getting help from Fitbit with replacement or repair? It seems crazy that a 6 month old device is now garbage.

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @Hugod. . 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

As you mentioned earlier, I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, since you already tried all the basic steps to try to resolve this issue, I  recommend that you continue the communication with them so they can let you know if there are any options available for you. You can also get in touch with the retailer where you purchased the device from to evaluate your options. 

Thanks again for sharing all your feedback and experience with this.