Charge 5 dead

[Bchone]

Hello, 

This is my second Charge. The 4 died in less than a year. I bought a new Charge 5 and now it’s dead in less than a year. It totally just shut off in the middle of a work out. The screen lit up with the Fitbit symbol, it vibrated and then just died. It won’t even charge. I don’t have any of the original packaging or a receipt. Does anybody have a similar experience and was able to get a replacement? I definitely do not want to spend money on a new one. I liked the watch. 

[Metro]

I have had the same thing happen twice, and each device only lasted approx. 6 months.  There are steps to follow in terms of trying to restart the watch - pressing the small button on the charger cable for one second, then repeating 3 times.  Changing the clock face can sometimes work apparently, but i've had no luck with either.

[Talahthas]

Welcome to the Fibit community, @Bchone!

Sad to hear that you're having issues with your Charge 5. As a first step, I'd suggest trying to restart your device by closely following these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If this won't work for you, please contact Fitbit support to get further assistance:

Fitbit Support Contact