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Charge 5 died 90 days after purchase - still waiting for return

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‎08-16-2022 04:36

‎08-16-2022 04:36

Anyone else have this level of non-support?

 

Ordered Charge 5 May 3, 2022; died Aug 3, 2022; sent for replacement 8/4, but item STILL in ship mode to CA; been told policy is no replacement until broken item received; terrible policy. Customer now without tracker almost 2 weeks.  been told policy is no replacement until broken item received; terrible policy. Customer now without tracker almost 2 weeks with no end in sight (no delivery from Fedex noted). Why does the customer have to wait so long to get support? You'd think a company would do anything to make it right if a $150 tracker crapped out in 90 days. I've had FitBit's since 2018 but guessing I'm finding a different vendor now.

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