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Charge 5 display and battery issues

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‎07-14-2023 08:27 - last edited on ‎07-14-2023 08:39 by Fitbit Moderator

‎07-14-2023 08:27 - last edited on ‎07-14-2023 08:39 by Fitbit Moderator

My charge 5 has gone completely blank will not light up or show any screens. Battery is draining as charged this morning and is at 65% and I have done nothing. Anyone got any ideas


Moderator Edit: Clarified subject

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‎07-14-2023 16:12

‎07-14-2023 16:12

Welcome to the forums @EllyD76 

Thanks for providing the details regarding the inconvenience with your Charge 5.

If this is related to the battery, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here: How do I restart my Fitbit device?

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