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Charge 5 display is blank

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‎08-23-2023 01:10 - last edited on ‎08-24-2023 05:46 by Fitbit Moderator

‎08-23-2023 01:10 - last edited on ‎08-24-2023 05:46 by Fitbit Moderator

My fitbit charge 5 suddenly developed a white screen with lines through it. Have tried all options, nothing is  working

Moderator Edit: Clarified subject

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‎08-23-2023 03:14 - edited ‎08-23-2023 03:14

‎08-23-2023 03:14 - edited ‎08-23-2023 03:14

Welcome to the Fitbit community, @ElaineCX!

Sad to hear that your Charge 5 isn't working as expected. Thanks for having tried to get things fixed by yourself. But even if you already have tried to restart your device, I'd suggest giving that another try as this procedure sometimes takes more than one attempt to work.
Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎08-24-2023 05:53

In response to Talahthas

‎08-24-2023 05:53

Hi there, @ElaineCX. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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