help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't work unless it's connected to the charging cable

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2023 05:28 - last edited on ‎08-22-2023 07:21 by Fitbit Moderator

‎08-22-2023 05:28 - last edited on ‎08-22-2023 07:21 by Fitbit Moderator

My Fitbit will not charge. It gives the appearance of charging but the battery drains the moment I disconnect from the charger. When I reconnect to the charger the battery life then reflects 1%. 

I’ve restarted, rest, followed the guidance offered on these forums. It has not been submerged in water. It’s about 14/15 months old. It seems like this is a common issue, was there a recall on this particular version? If not, what is the fix? 


Moderator Edit: Clarified subject

 

Best Answer
0 Votes
1 REPLY 1

‎08-24-2023 05:48

‎08-24-2023 05:48

Hi there, @KatVan29. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes