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Charge 5 display not working

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‎07-04-2022 10:24

‎07-04-2022 10:24

I have purchased charge 5 in Oct 2021 via Amazon and today morning , it has stopped working suddenly . Display is not showing anything . When I restart Fitbit logo appears for few seconds and then it goes blank again. Can someone please help on this 

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4 REPLIES 4

‎07-04-2022 17:53

‎07-04-2022 17:53

Welcome to the Fitbit Community, @Aditya2708.

 

Thank you for informing us about the issues you experienced with your Fitbit Charge 5 and for the troubleshooting steps you’ve performed.

 

In addition to the restart, you can find some other troubleshooting steps to resolve battery issues in this article.

 

If your Charge 5 still doesn't turn on, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎07-07-2022 08:25

‎07-07-2022 08:25

Same issue please let me know if you get any info.

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‎07-07-2022 19:13

In response to EdsonFitbit

‎07-07-2022 19:13

I had two chats earlier today and was told I would get an email to help me with a warranty claim but have received nothing. Reference 45992245.

 

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‎07-07-2022 23:33

‎07-07-2022 23:33

This happened with my Fitbit overnight (in in UK) no display just straight lines! 

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