Charge 5 display not working

[W_D_S]

Well I got some life back in my charge5 but now it’s just this image flashing over and over….any tips on what to do next? I already attempted to reboot as suggested in the troubleshooting and that’s how this happened….he in advance! 

Moderator edit: updated subject for clarity. 

[VLockhart72]

Mine also stopped working last night about 9pm.  I've done everything I can find.  After hours of troubleshooting,  I've now only been able to get the screen up, but it will not swipe in any direction.  Very frustrating 😕 

[Deadscreen]

I’m having the same issue, and based off the number of folks on this forum it must be a system issue.  How can I get some help.  I’ve tried all the troubleshooting tips 3 times.  

[Edmond]

They reply quite quickly via twitter support. I used that channel to push. Email responses are very slow.

[jfw85]

Yea... just bought the Charge 5 yesterday.  I haven't used a Fitbit since about 2015/2016 when I had the Charge HR, because I switched to an Apple Watch.  I decided that the Apple Watch was more than I wanted and that I wanted to switch back to a simpler tracker.

I guess I'm lucky in that I should just be able to take it back to Best Buy, but I am pretty disappointed.  I literally took it out of the box, charged it to 100%, set it up in my account, and ran the firmware update when prompted, which seems to have basically bricked it.  I didn't even get to the point of scrolling through settings or watch faces.  I went for a walk last night and that's when I realized that the display wasn't working at all.  This is leaving a really sour taste in my mouth and is 100% related to the firmware update because it happened to me on a brand new, out of box tracker.

I guess I should go back to the Apple Watch.

[W_D_S · Accepted solution]

 Mine is fixed!!! 🤯🥳 the steps above *after attempting to restart it* worked!!! 

[IWorkOutALilBit]

I'm unclear on the  > Tile part.  I don't see an option called "Tile".  But either way, i've tried every option under the profile picture > Charge 5 > _____ sequence and no cigar for me. I got ahold of the support team via the 24hr Live Chat feature on the fitibit website.  They had me try the restart sequence via the charger button a couple times, and a couple other brief steps... then sent me a warranty return label.  I'd prefer if i could get my current one to work... as i'm not confident that new Charge 5 hardware with the same software update is going to last any longer..  Maybe it'll at least last me until a new software update is available.

[Notrunner]

I've got pretty much the exact issue with my Charge 5.  Screen went black;  did all the things you mention.  But figured out the tracker was still tracking (FitBit app on my iphone confirmed).  But after chatting with 3 different people on FitBit "chat" help desk and taking their advice (which included "forget this device" on bluetooth), now my iphone bluetooth doesn't see my charge 5, which is now just blinking the FitBit logo every 5 seconds.

[Ainomia]

I have the same issue and is really frustrated!

[Gotten]

My Fitbit doesn't even get a screen anymore since a few days ago. 

[W_D_S]

Well it didn't fix it. Now the battery drains from full to empty in less than an hour. 😭 And nothing from Customer Support regarding this issue. Really disappointing. 

[Notrunner]

Here's an interesting article.  Sounds like the same scenario we are all still facing with Charge 5, and now we have the display drop-out issue to add to the list..  

https://www.techradar.com/news/fitbit-charge-5-blasted-by-angry-users-over-battery-and-connection-is...

[DarinB]

They even removed the option to call them… 

[W_D_S]

Because they are overloaded with issues right now and probably have no idea how to fix it. Lol. Some communication to users would be nice, like hey sorry we suck but we're trying to fix it. 

[DarinB]

I found a number 877-623-4997. On hold with an agent now. I’ll keep you posted….

[DarinB]

In less than 10 minutes I was sent a link with two options:

I’m doing the replacement. They just send the face, so you’ll need to keep the band. 

 

[Notrunner]

DarinB -- thanks for the info!

[Torr02]

Same, after I did the update this issue occurred…super lame