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Charge 5: display not working

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‎04-23-2022 11:13 - last edited on ‎04-26-2022 06:05 by Moderator Alum

‎04-23-2022 11:13 - last edited on ‎04-26-2022 06:05 by Moderator Alum

Hello, I own Charge 5 one week, today display on Charge 5 stop working and I cannot turn on. I try Reset device throught charging cable and push 3 times like I read on internet and device still not working. Over app I know device work and battery is 100%. Then I try change clock over app and still nothing happend. Try restart 10 times- still nothing. 
what can be a problem? Please help me

 

 


Moderator edit: subject updated for clarity

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‎04-26-2022 06:04

‎04-26-2022 06:04

Hello, welcome to the Fitbit Community forums, @TomasScury. 

 

Thank you for sharing that you've been experiencing this issue with your Charge 5 and that you already tried a few troubleshooting steps.  

 

In this case, since you already tried the restart procedure with the charging cable or changing the clock face option and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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