Charge 5 displays wrong time

[armandomoncada]

Charge 5 displays wrong time. Sometimes I have to reset it multiple times during the day. I cannot rely on the time being correct.

[DavideFitbit]

Hi, welcome to the Community forums, @armandomoncada. 

Thank yo for all the details about the inconvenience you experienced with your Charge 5. 

Before considering other options, please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

• On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

In addition, and regarding the number of steps, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here, as this has been useful for other users experiencing similar problems. If you're still having the same inconvenience, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around.  

[armandomoncada]

I tried everything you suggested, I even went as far as "forget this device" on the Fitbit app. It ran fine for about two days and now the screen on my charge 5 is completely dark. This is very annoying and frustrating because there is no point wearing it any longer.

Moderator edit: format

[DavideFitbit]

@armandomoncada Thank you for sharing that you already tried all the troubleshooting steps suggested. 

In this case, since you already tried all the steps shared in the forums and you continue to experience the same problem or the screen is no longer responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

[najmasabir]

Hi DavideFitbit, I followed your advice in a different discussion board to "please try choosing a different time zone, then change it back to your desired time zone and sync your device again to save the changes." It worked like a charm. The time on Charge 5 synced with the Phone immediately without restarting the device. Thanks for your the brilliant tip.

[DavideFitbit]

@najmasabir Welcome to the Community forums.

That's great news! Thanks for sharing this update, I'm sure it will be useful for other users as well. 

See you around in the Community.