help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 does not count floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2023 12:20

‎09-04-2023 12:20

My fitbit does not count Floors I climbed. This has been the case since I bought it. Is there any possibility to change this in the settings? 

Best Answer
0 Votes
1 REPLY 1

‎09-04-2023 12:41

‎09-04-2023 12:41

Welcome to the Fitbit community, @MonikaGa!

Charge 5 doesn't offer floor counting. It seems that Fitbit's main focus on this device was heart health. That's why it offers a one-phase ECG that is even approved as a medical device in some countries. You simply cannot have all possible features in such a tiny device.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes