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Charge 5 does not load

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‎08-28-2022 08:23 - last edited on ‎09-12-2022 14:23 by Moderator Alum

‎08-28-2022 08:23 - last edited on ‎09-12-2022 14:23 by Moderator Alum

my Charge 5 is suddenly completely discharged. When I put it on the cable it doesn't vibrate and the screen stays completely black. I have already bought a new charging cable but there is no difference.

 

 

Moderator edit: format

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‎09-12-2022 14:23

‎09-12-2022 14:23

Welcome to the Fitbit Community forums, @BramDS. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried using a different charging cable. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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