Charge 5 does not show the pairing code

[izzaak488]

hello, my Fitbit does not show the pairing code, it just goes black, please help me :c

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Community forums, @izzaak488. 

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5.

Before considering other options, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Then try to complete the set up process again to check if the pairing code is shown on the display. 

Hope this helps, I'll be around.