Charge 5 drains battery within few hours

[holinbo1]

Looking for some validation whether I'm not alone in this.

I have fitbit Charge 5. It used to be quite good; battery holding about week with average usage. About a week ago I moved my data from Fitbit to Google profile, and since then battery lasts about 2 hours.

Initially I thought that I just discharged it weirdly, or that I disconnected on 39% instead of 93% but I just charged it to 100% and with every "sync" i can see a drop in a percentage point.

Am I alone here? I have had this fitbit for close to two years so it's expected for battery to drain faster but it did go from 1 week to two hours, and I can only recall one event between these two modes.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, welcome to the Fitbit Community, @holinbo1.

Thanks for letting me know about this situation in regards to the battery of your Charge 5.

I recommend you to check this article, and check the tips to be able to extend the battery life, I'm positive this will help you improving the situation.

[Jpark063]

I am having the same issue and none of the solutions have resolved it. How can I get a replacement?

[RiekoC]

Hello @Jpark063 

To start the replacement process, contact Support (<-- click link). Complete the prompts until you get the option to chat or call.