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Charge 5 dying

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‎01-21-2024 13:39

‎01-21-2024 13:39

My charge 5 completely dies when the battery is showing 49%. When I put it on the charger it resets.

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‎01-27-2024 09:30

‎01-27-2024 09:30

Hi @JHouleVeinot. Welcome to the forums.

Thank you for sharing the inquiry regarding your Charge 5. Sorry to know about the inconvenience experienced.

If you haven't done so already, please try to complete a restart procedure following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after one or two days. Keep in mind that some of the feature that can drain the battery more rapidly are: 

  • Built-in GPS (Charge 5 can have a battery life of up to 4 day when using this feature regularly, or up to 5 hours if you use it continuously).
  • Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
  • Using an SpO2 clock face (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).
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