My experience with Charge 5 and Sense

[Gandalfthehero]

Hi,

I did have a really bad experience with a Charge 5 and a Sense. Both the component were bought in october 2022.

1) Charge 5 broke twice during warranty: screen not working, battery (?). Then after the bluetooth does synchronize with the fit bit app anymore. The same technical assistance resigned in finding a solution. Any case nowadays the battery is extremely week

2) Sense needed a really complicated technical assistance to get it working again. After six months the battery broke downThe two smart watches broke down just after the warranty expired ... fitbit did not even offer a discount on purchasing new components.

If we consider the mortality curve as statistically estimated by the Weibull theory we could attend the quality level of fitibit products is extremely poor: two different product failed similarly ... I'm pretty sure we do speak of percentage of failure and not parts per million as it should be from a good company.

I discourage you all to buy fitbit products.

Regards 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gandalfthehero. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Charge 5 and Sense. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

[Gandalfthehero]

Hi,

thank you for your feedback

It is clear that I wanted to point out that, despite your statemnents, your product quality is really really low.

regards