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Charge 5 face separates from band

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‎07-03-2023 20:28 - last edited on ‎07-07-2023 11:31 by Fitbit Moderator

‎07-03-2023 20:28 - last edited on ‎07-07-2023 11:31 by Fitbit Moderator

My current (about 5 months old) FitBit Charge 5 "face" separated from the casing and band today - dangling by a connecting band.  Thankfully it didn't bounce into the pan while cooking dinner.  It is still working and the face is now held in place by a rubber band...very attractive!

Ideas about what to do? 

 

Moderator edit: clarified subject.

 

 

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‎07-04-2023 03:18

‎07-04-2023 03:18

Welcome back to the Fitbit community,  @ReginaSF!

Sad to hear that you're having issues with your Charge 5. If the mechanism for attaching the band is broke I'd suggest to contact Fitbit support to get the device replaced as it should be covered by Fitbit's warranty being just 5 months old:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

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‎07-03-2023 21:04

‎07-03-2023 21:04

Would something like this help?  https://www.aliexpress.com/i/1005003999132921.html?gatewayAdapt=Msite2Pc

Looks a bit bulky but better than elastic

Best Answer

‎07-04-2023 03:18

‎07-04-2023 03:18

Welcome back to the Fitbit community,  @ReginaSF!

Sad to hear that you're having issues with your Charge 5. If the mechanism for attaching the band is broke I'd suggest to contact Fitbit support to get the device replaced as it should be covered by Fitbit's warranty being just 5 months old:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer