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Band Keeps disconnecting

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‎07-03-2023 19:30

‎07-03-2023 19:30

This is an alleged fitness watch, right?  Why does the band always disconnect from the watch?  When I dry my hands and arms, when I do l light yardwork.  Yesterday I was playing frisbee in the lake, and when I got out of the water, my Fitbit was missing!  Fortunately, the water was shallow and very clear, so I found it on the sandy weedless bottom in a few short moments.  But come on, this is ridiculous. At least 2-3 times a day, I am reconnecting the band to the watch.  Am I the only one with this Charge 5 problem?  Solutions?  Fitbit?  Hello....

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‎07-04-2023 03:22

‎07-04-2023 03:22

Welcome back to the Fitbit community, @NotFit66!

Sad to hear that you're having issues with your Charge 5. If you're using a genuine Fitbit band with your device it seems that there's something wrong with the mechanism for attaching the band. Thus I'd suggest to contacting Fitbit support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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