01-06-2023
13:10
- last edited on
01-25-2023
09:26
by
DavideFitbit
01-06-2023
13:10
- last edited on
01-25-2023
09:26
by
DavideFitbit
My new Charge 5 has recorded active minutes while I am sitting working at my computer both yesterday and today. This gives me no confidence in its accuracy. Yesterday, 41 active minutes were recorded over a roughly 50 minute period, including two 2 Zone minutes. Today, 45 active minutes over a roughly 70 minute period, although that did include about 10 minutes before I sat down at my computer.
01-25-2023
09:26
- last edited on
12-26-2024
08:55
by
MarreFitbit
01-25-2023
09:26
- last edited on
12-26-2024
08:55
by
MarreFitbit
Hi, welcome to the Fitbit Community forums, @JThyme.
I appreciate the information provided about this issue with your Charge 5.
Let me know if you've experienced this problem again or if it happened only one time. In the meantime, please make sure that you've tried restarting your device using the charging cable:
You can find more information in this article on how Active zone minutes are earned.
01-26-2023 11:30
01-26-2023 11:30
It’s been recording false steps count for 2 days
02-09-2023
04:40
- last edited on
12-26-2024
08:54
by
MarreFitbit
02-09-2023
04:40
- last edited on
12-26-2024
08:54
by
MarreFitbit
Welcome to the Community forums, @Hiam-ghanem1968.
Thanks for all the details provided about this problem you're experiencing with your Charge 5.
Keep in mind the algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement, such as working or cooking, you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats.
Before considering other options, and if you still consider the steps are not accurate, please make sure that you've tried the restart procedure as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here.
02-09-2023 04:57
02-09-2023 04:57
02-23-2023 05:35
02-23-2023 05:35
@Hiam-ghanem1968 That's great news! Thanks for sharing this update.
See you around in the Community.