Charge 5 feedback

[Boomskid]

I've had my Charge 5 (C5) for 7 days. In that time, I have discovered that the available clock faces have little relevance to fitness activities. For a while, the battery would discharge in hours. Trying to change clock faces resulted in C5 hang-ups and blank faces, now apparently fixed. Yesterday, during a long aerobic activity, the heartbeat monitor froze at 87 beats and didn't change for the entire hour. My exercise was not recorded, and I was not given credit for it in the Fitbit app. Fortunately, I was wearing my Garmin Forerunner to record the outing at 126 average bpm, not 87 bpm.. Since then, I have restarted heartbeats on the C5, perhaps through reboots. However, the heartbeat does not match that of my Forerunner with its chest strap, nor does it match my C2. The Forerunner, C2 and manual, 10 sec, heartbeat timing are all in agreement at 8 to 10 beats less than the C5.

My new C5 is being returned for a refund. The C5 was a replacement for my C4, which I gave to a family member whose C3 failed. I will replace the C5 with a new C4. Other than the brighter screen, it doesn't look like the C5 was a worthy upgrade from C4.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing your feedback and all this information about the inconvenience you've been experiencing with your Charge 5, @Boomskid. 

If you haven't done so already, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

In addition, it's usually recommended to try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'm sorry to see that you'll be returning the device for a refund due to this inconvenience. If you need further assistance with this process, it would be necessary to get in touch with the Customer Support team so they can provide you with the next steps. You can click here to get connected. 

See you around.