Charge 5 fix after update.

[GuillermoGonz]

Fitbit has lost a customer today and you all know why. I find their solution of me buying a new watch due to their app update ruining my watch as unacceptable. I will buy a new watch and it will never be a Fitbit again.

[Dosborn]

Oh I totally agree with you and your statement, I had contacted Fitbit about my charge five stuck on the logo screen for two weeks after a firmware update, and they refused to even bother with replacing it because it’s their fault, I will never do business with Fitbit again, and I will probably go to Apple or some other device that actually has a stable version for their customers and back there customers their response was oh well we can’t do anything for you go buy another watch after we broke it with our firmware update shame on you for your disregard the customers and for being money hungry I will never do business with you again, here is their response;

Thanks for contacting us again regarding your warranty options. We will be more than happy to assist you with this matter.

We understand that this isn't the resolution you're hoping for, but rest assured that we are always working to provide you with the best solution. Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy. Besides, thanks for your comments and feedback about your experience with the Fitbit devices. We would take this into count to improve our Fitbit products.

Nevertheless, considering that your satisfaction is important for us, in order to do that we offered you a 35% discount on your next purchase. If that you'll still consider Fitbit if you decide to buy another tracker in the future.

We hope you understand that as much as we want to cater to every request of our customers all depends on the politics and requirements of the company. Our most sincere apologies for the experience you had regarding this matter.

If something else comes up, don't hesitate to contact us again, it's always a pleasure to assist our Fitbit family members.

If you have any other questions, please

[GuillermoGonz]

Yes, I do not believe this should be a warranty issue. I don't understand how they can continue to rollout an update that is KNOWINGLY ruining devices. From reading these post on the community forum they have to know people are going to be SOL when the device is ruined and they are choosing not to stand by their product or software's glaring issue of making these devices useless. I had been a Fitbit users since 2017. It's a shame and unacceptable.

[JeffC1]

My Fitbit charge 5 that was purchased in 6/2022 has a black screen. After discussing the issue with Fitbit support it was determined that it could not be fixed. Fitbit has offered me 50% off a new tracker. My main  reason for having a fit bit is the EKG function to manage AFIB. However all trackers that contain the EKG function are not eligible for the discount. Looks like it’s time for an Apple Watch

[GuillermoGonz]

I ordered a Samsung Galaxy 5. My wife has had one for over a year and loves it. She left Fitbit also. I thought it might have been a one time experience but apparently not. I've lost all confidence in this company. Hopefully they make it right for all of those that stick with them.

Sent from my Verizon, Samsung Galaxy smartphone
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[ARamos1]

Here is the SOL message I got from Fitbit support: Root cause: Due to a Fitbit/Google firmware bug... 

My next stop.. the local consumer news reporter!

"We understand this is not the best resolution you were expecting and hope you understand that as much as we want to cater to every request of our customer, we follow our warranty policies to provide the available solution. We appreciate your patience and understanding. Our team keeps working on your case."

[GuillermoGonz]

I really don't understand how this is not a bigger national story. If I type in any random garbage like: "pickle juice" in my google search bar My google news feed is filled with random "pickle" news for days. Fitbit knowingly bricking customers devices, refusing replacing them and encouraging them to buy a new device........crickets. 

Oh, the new Charge 6 is releasing soon BTW, LOL. Not shady at all.

They can stop the update rollout at any time and stop bricking devices. All respectable companies do that untill they figure out the issue that is ruining devices, not Fitbit though. They have known about this issue since July.

[Pastelraven]

My problem is different than yours. EVERY time my wife's’ Fitbitbit Charge5 needs charged, it always ends up showing a different time and date, EVERY TIME.

She has had it over a years now and I’m getting a bit peed off having to remove the Fitbit app, re-installing it and starting all over again. Syncing it never works. If it was mine I would  have sent it back ages ago, but when I fix it, my wife loves it - until it’s time to recharge once again. As with a lot of other people it will be an Apple Watch next time.

[Dosborn]

Oh yea definitely….i am researching Samsung and apple
As I speak , I’m done with Fitbit … we’ll googles scam now lol
Dennis osborn

[Jorgepino]

I was first offered 30% and then when I called again i was offered 50%, No troubleshooting what so ever. like the know what is going on but refusing to take responsibility. I agree with @Deniseboba,