Fitbit Charge 5 failed after less than 6 months
Bought a replacement Fitbit Charge 5 at the end of May, but it failed in less than six months with the screen going white.F
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Forum Posts
Charge 5 won't charge
Just started today. I cleaned off the back and also the prongs on the charger. Still no luck getting it to charge Any ideas?Moderator Edit: Clarified subject
Charge 5 stuck on Fitbit logo and it won't charge
My Charge5 started vibrating and blinking the logo yesterday. Now the screen is blank and wont respond. Plugged it in to charge and synced this morning and was successful but it will not charge. 2 attempts at restarting but charge is now ay 1% and...
Charge 5 battery is draining quickly
Since last week the battery of my charge 5 is empty within a few hours. Before it lasted about 4 days. What can I do to solve this? Switching off did not do the trick.Moderator Edit: Clarified subject
Charge 5 heart rate zone calculation inaccurate for my age
I'm over 70 but my heart rate zones are too high, e.g. moderate exercise threshold is 90 (appropriate for a 40 year old). Is there a way to fix the default heart rate zones without having to use custom zones? (My birth year is entered correctly). ...
Charge 5 can I removed Heart Rate from clock face scroll?
I've switched off heart rate monitoring as it wasn't working and was causing me anxiety (I've already contacted support but they've not got back to me) the issue now is that I've switched it off but the heart rate shows on the clock face as a heart a...
How do I update the date on my Charge 5?
How do you set the date?Moderator Edit: Clarified subject
Any option to download by-the-minute heart rate data on Charge 5?
A post from another user indicated to use access to squashleagues.org to get this data. They use an API to get it from Fitbit. I had used it successfully but that site has been taken over by a different related site and the site admin has not respo...
Add rowing as an exercise shortcut on Fitbit devices
There is a hiking app, golf app, stairclimber, tennis, spinning, and yoga but NO ROWING APP. My HR Charge 5 was just updated and I’m ticked that no rowing app showed up. What’s wrong with you developers?!?! Rowing is a popular exercise and it shouldn...
Charge 5 is unresponsive
Hi, My Charge 5 just died, I think it may be water damage. Have dried it out in rice etc, tried resetting using button but no luck. Is there a way of sending it in for repair? I’m in Dublin Ireland ThanksModerator Edit: Clarified subject
Charge 5 won't track my sleep since the update and screen won't swipe
Since the last update (29th of november 2023) I have the following problems: The Charge 5 is not registrating my sleep anymore On the watch the screen lights up if I double tap it, but it is impossible to swipe the screen I hate the new lay-out, like...
Charge 5 stopped syncing and now it won't pair
I’ve rebooted Charge5 five times, I’ve turned Bluetooth off and on multiple times. I’ve reset using charging cable and screen but cannot get my phone to talk to FitBit. It finds it but can’t connect, get an error message and the same instructions, a...
Cannot swipe charge 5 - screen not responding
I can't swipe on my charge 5 screen. Sometimes it does work but not really as expected. The screen only responds to double tap and wakes up. I tried restarting it, changing the clock face and all the usual tricks without any success. Itt is worse eve...
Difficulties with exercise app on Charge 5
Who’s smart idea was it to change the app exercise it was excellent before and now it is crap you could compare exercises before and now you can’t are Fitbit trying to lose customers Moderator edit: edited title to clarity.
Charge 5 Exercise Shortcuts
I updated my exercise shortcuts on my Fitbit app months ago, but no matter how many times I sync or restart my device, my chosen shortcuts do not appear. It's a six month old device, so age should not be the issue. FitBit help articles dole out the s...
Can't edit my exercises anymore
Please tell me how to get rid of the last update ~11/28/23. We can no longer characterize our workouts and need to be able to do so. Please revert to the former version or send us a new update that allows us to characterize our workouts. Thank you.Mo...
Resolved! Charge 5 shows 4 dots and half the screen, won't perform a 3-press restart
Charge 5 shows 4 dots and half the screen, I can move the display side to side, but it will not got to other displays (such as steps or battery level). I have tried at least 10 times and it won't perform a 3-press restart. How can I do a restart or ...
Charge 5 not tracking exercise properly
This is annoying!I've noticed, since the "new" app was forced on users that my Charge 5 no longer records walks or runs properly, the map seems to start after 10 minutes rather than, AT THE START!For example, last week I ran a loop route, but instead...
Charge 5 heart sensors not working
My Charge 5 heart rate sensors no longer work. There are no flashing red lights on the underside when off my wrist and no heart rate data or active zone minutes show on the device or app. It does track steps. Is there a solution? Background: A ...
In order to upgrade to the latest device, do i HAVE to move my account to Google?
Hi All,I am a long time user of Fitbit - and have been on the Charge 5 for awhile. I recently got a new charge 6 but when trying to set up my device, I got caught in a loop that was saying i should move my account to google - proceed? or "maybe later...
Charge 5 says "no data"
My app says no data from last night. device is charged and phone shows previous data.Moderator Edit: Clarified subject
Resolved! Charge 5 screen too dim
How do you make the screen brighter? It keeps going back to dim.Moderator Edit: Clarified subject
Resolved! Charge 5 - GPS map on phone
Hi , how do I set my gps map on the fit bit app for charge 5. My phone has updated and suddenly I can’t set the tracker on the app. I’ve set gps on fit bit to dynamic but really want to see the maps logging up as I used to. Can anyone help? thank you...
Charge 5 Voice Cue
I have tried the steps on other threads. I can't seem to locate track exercise and all.I have logout my account, uninstall and reinstall.Still cannot locate the voice cue.Please help.
Charge 5 won't turn on
My Charge 5 suddenly stopped working, I have tried ( rebot with the battey connected) everything but is not coming back. Any Idea? ThanksModerator Edit: Clarified subject
Charge 5 screen and battery issues
Bought charge 5 about 17 months ago. Screen is going blank, not holding a charge and not tracking. These issues started as soon as the charge 6 was released. I contacted Fitbit about the issue and they emailed to say I don't qualify for a replacem...
Some app notifications no longer working on both the Charge 5 & 6
I purchased a Fitbit Charge 5 earlier this year & really appreciated the functionality of pushing notifications from some of the apps I use to my wrist. Notably, because the watch's Timer feature will only run a single countdown that has to be less t...
Unit Conversion / Scale Display bug in FitBit App as well as Watch face
Hi, I see a bug in the scale display on the watch face for distance walked / run which is showing an incorrect progress bar for the set goal. I believe this is a unit conversion issue since the scale display seems accurate for the distance traveled w...
Seemingly bricked?
About two weeks ago, my wife's Charge 5 died. It could be reset using the cable by pressing the buttons 3 times, with the fitbit logo coming up, but the tracker itself remained unresponsive. Fortunately for her, I got a Pixel Watch 2 with my Pixel 8 ...
Charge 5 battery drains quickly
I bought a charge 5, 2 years ago, battery drains quickly despite of I've reset the phone some timeswhat can I do? Is there solution to my fitbit watch??
Charge 5 blank screen and unresponsive
This afternoon the screen on charge 5 is now blank and from phone it’s not communicating.Both Charge 5 and phone fully charged, phone is trying to locate and cannot find. Charge 5 doesn’t respond to the connect function reset done every second 3 tim...
Still waiting for firmware update
It is December 1 and my Fitbit still does not have the newest update! It is still running 188.58, which is the firmware associated with the failed battery issues. Why am I not getting 194.61 update available yet? It’s been out since June. help!!!
Leaving Fitbit
After using Fitbit for 7 years, I think it is time to move to a more reliable tracker. I have had 4 different trackers and the latest (Charge 5) crapped out. I had it under 2 years. Fitbit offered me 50% off a new device, but Charge 6 was excluded. S...
Demotivated
What has happened to the app?! I was loving my Fitbit charge 5 but since 4.04 upgrade, sadly no more. It no longer recognises strenuous activities such as cycling uphill, despite it registering a high heart rate and zone mins, the app freezes and I c...
My issues over time
I have had two fitbits over the course of two years. First one conked out after coming in contact with 2 feet of ocean water and the official strap would irritate my skin and come off if you moved your arm slightly wrong. Second one is better, still ...
Peleton app data change
Why did my charge 5 change the displaying of peleton workout data? Like the pictures and zone rates. Now it’s just type and over summary. Poor change. Do not like it
Resolved! How Many Months does it Take to Receive a Replacement Device for Charge 5
The answer so far is 3 and counting ... I was told in August that a replacement Charge5 device was on its way ... Obviously I have not received the replacement. Since then I have contacted the Fitbit support (ha!) team several times. I have been tol...
Erratic battery level, turning off at 40% charge and impossible charging speed
My Charge 5 is coming up to 2 years since I activated it. In the last couple of weeks I am seeing some odd battery level behaviour.Last week I noticed the battery was getting low at around 20% so I put it on charge. The instant it was on charge it re...
Type of exercise
I used to be able to change the exercise to what I had done on old dashboard - now I can’t!Yesterday took a walk and for some reason decided I was having a swim and am not able to change - very frustrated.really don’t like new look dashboard
The Facts Are....... Charge 5
Not a single Fit**ahem** owner in this community has much if anything good to say about the Charge 5. I am a firm believer in that they are all 100% correct. You people who are supposed to support this gigantic group of garbage owners don't do a **ah...
