No response from support after Charge 5 stopped working

[keith.uk]

Two weeks ago my Charge 5 stopped working after I'd been swimming. I raised a ticket 12 days ago and was informed that the team were "investigating" the problem. I've heard nothing since. I've sent 4  emails asking for an update, all of which have been ignored.

What could the team be "investigating" for 12 days, given they don't have my watch? Why are they ignoring my emails? How long am I expected to wait to get some kind of meaningful response?

[keith.uk]

What exactly does one need to do to get this company to comply with its legal responsibilities? 

[keith.uk]

Looks like I will have to take to my YouTube and other Social Media. Perhaps raising a stink there will get some attention.

[Niikkiii]

This has happened to me on Monday. Went swimming now its not working. Its fully charged and still vibrates but screen gone black. Have reset and nothing.

[jswim77]

At the same problem with the charge three and four. When I had the charge three and four. They both died because of swimming in warm water. I know they can't go in hot water. They can't go near Steam. But at what temperature is too hot for the Fitbit in the pool? They need to make some answers simpler. Then maybe our devices wouldn't go bad. I did my research their post to only last 2 years. Which in my opinion should the last longer than that.

[keith.uk]

Fitbit deliberately builds obsolescence into their products so that you have to continually replace them. They do it so aggressively that the products often stop working within a couple of years. This is the third Fitbit product that I've had fail. 

If this problem had happened outside of the warranty period, I would have had an immediate response. It is within the warranty period so they've simply ignored it for 14 days.  Likewise, the FitBit staff on this board are ignoring this thread.

It's clearly company policy. Fitbits knows their products have major problems with water, and they just ignore it.

[keith.uk]

@Niikkiii It's a very common problem that they are simply ignoring. If you're still within the warranty period, I suggest you contact support and prepare for a very long wait. I've been waiting two weeks for them to respond to me. If you're outside of the warranty period, unfortunately, you're going to need a new watch.