Charge 5 blank screen

[Sean8yrne]

Hey! 

Over the past week I have had the recurring issue of my screen not responding, despite restarting (fitbit logo appears for about a second before it goes blank again).

The first time this happened, the Charge 5 wouldn't charge. The next day it worked as normal again. A few days later, it also had charging issues, but it still managed to charge after a while.

Yesterday, I charged it in the evening, and the screen wouldn't work. It still records data when I wear it, but the screen is unresponsive. The restart experience is the same as previously described. When I change the clock face, the screen turns on to download the new clock face, but goes blank again after installing. I tried cleaning it, but the problem persists.

I hope there's something that can be done, because it is only about a year old.

Regards,

Seán

Moderator Edit: Clarified subject

[Talahthas · Accepted solution]

Welcome to the Fitbit community, @Sean8yrne!

Sad to hear that you're having issues with your Charge 5. Thanks for having taken the time trying to get things fixed by yourself.
As you seem to have tried all sensible solutions without success, I'd suggest contacting Fitbit support for further assistance to save you further effort:

Fitbit Support Contact 

[JoWan12]

This same issue has been happening with me as well. I did all the same processes to see if it would work but it didn’t. I would just suggest that you would contact Fitbit. They would be of some assistance. 

[urmc]

I have the same issue too.

I found that screen has been very dark but not blank.