Charge 5 flashes a white screen before showing stats

[MZM77]

since yesterday Charge 5 screen flashes white when flicking arm and it goes blank in between even when its tracking and it kept flashing on and off throughout the night and drained the battery overnight. the fitbit help was useless. it asked to restart the device and change the clock interface both which didnt help. I bought this in June 2022. did anyone face this issue and how was it resolved?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @MZM77. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you've continued the communication with the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, they will let you know how to proceed and you should be receiving a response soon.  

Have a good day. 

[Dbmartin34]

I have the same problem. Last night it just flashed Fitbit logo. I tried resetting it and now it is just a white screen. I purchased mine March of 2022. 

[DavideFitbit]

Welcome to the Fitbit Community forums, @Dbmartin34. 

Thank you for confirming that you've been having the same inconvenience with your Charge 5 and that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day.