Charge 5 flashing screen

[Lucas3062]

Hi! I bought à Charge 5 about a month ago and since today the screen started flashing whenever I want to see the screen (its like the luminosity is maxed and is actually even white and then it gradually goes back to normal) it’s lasts for like 2 seconds but it’s kind of annoying thanks for the help. 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Lucas3062. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[Lucas3062]

Hi, yes but in the end it has not helped much I still have the same issue

[DavideFitbit]

@Lucas3062 Thank you for the update and for sharing your feedback about this. 

It seems that the Support team has sent you a few replies with some instructions. Please let me know if you've received them. 

I'll be around. 

[Lucas3062]

Yes they have indeed and i have already received my replacement. Thank you very much !

[DavideFitbit]

@Lucas3062 Thant's great news, thank you for sharing this update! 

See you around. 

[A53]

I am facing the same issue with my Charge 5 which I bought about a month ago. It was working fine - but in the last couple of days, I see the screen flashing with max brightness and then it gradually goes back to normal after 1-2 seconds. I reduced the screen brightness to dim - but that does seem to help. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @A53. 

Thanks for sharing that you've been having the same problem with your Charge 5 and for confirming that you already tried adjusting the brightness. 

If you haven't done so already, please make sure that you've tried the three pulse restart method described here. In addition, you can also try changing to a different clock face option to check if you continue to experience the same behavior. 

I'll be around. 

[A53]

Hi Davide,

I had restarted the device earlier, I restarted it again today. However, that does not seem to help. I also changed the clock face to another one (Runliner). That also does not seem to help. The problem seems to have worsened today. Note, the problem happens when the display is activated from the sleep stage. So it flashes and whites out before gradually resetting to normal. However, once it stabilizes, then it is fine. It also is fine when in exercise mode.

Here is what it looks like:

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The screen has now stopped working - all I see is a greenish gray screen. I have tried the 3 pulse restart method as well. Still the same.

[DavideFitbit]

@A53 Thank you for your replies with the pictures and for confirming that you continue to have the same problem. 

In this case, it would be necessary to get in touch with the Customer Support team so they can provide you with the next steps. I've been informed that you already got in touch with them and it seems they've sent you some instructions. 

Have a good day. 

[A53]

Thank you! I got in touch with Customer Support and they have ordered a replacement for me.

However, I am wondering what might be the cause of such an issue and what I might do in future to avoid the same?

[DavideFitbit]

@A53 Thank you for sharing this update, that's good news! 

It's possible this was a problem with the device you had originally and not something that was done to it in particular. If you experience any problem again, don't hesitate to share it in the Community or with the Customer Support team. 

Have a great day.