Charge 5 gone blank

[Scorpiusuk]

Since this morning my Charge 5 has had a black screen, ive followed soft and hard reset instruction but its still the same.  I know its on due to it vibrating but nothing i can do will bring up the screen.  Ive only had this since xmas

Moderator edit: format

[DavideFitbit]

Hi, I appreciate all the information that you've shared about this problem with your Charge 5 and for confirming that you already tried the different restart procedures available, @Scorpiusuk. 

In this case, if you already tried the three pulse restart method described here, make sure that you've also tried changing the clock face option, as this has been useful for other users. 

I'll be around. 

[Scorpiusuk]

just tried a new clock face but its still the same, it vibrates but the screen is still black,also saw others having the same problem.  Tried what they recommended but it cant pair it as the screen is still black,

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Well this is my second one thats done this, least this time its still under warranty

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so, is that it then? out of ideas?

Going to have to return it then

[DavideFitbit]

@Scorpiusuk Thank you for your reply and for confirming that you already tried the steps suggested. 

In this case, since you already tried the restart procedure with the charging cable and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.