Charge 5 ha situazione con la durata della batteria

[fmggoldcoast]

Yesterday my Charge 5 stopped working and charging.  I've tried to restart multiple times; the logo appears then nothing - only a blank screen. It will show 1% - charging, but it never comes alive.  I've cleaned the contact points, cleaned the charger pins, tried a new charger, changed outlets, etc.  I've also  disconnected/reconnected bluetooth, but nothing seems to work.

When I try to sync it to my phone, it occasionally shows up to 50% charge on the phone app display, but the watch itself is dead.  Just now it charged to 57%, I took it off the charger put it on, and got a blank screen.  I immediately put it back on the charger and now it's showing 1% - WT???

Any remedy?

Modifica del moderatore: tema aggiornato per chiarezza

[CrisVillaFitbit]

Welcome to the community, @fmggoldcoast, I'm glad to see you posting here.

Thanks for letting me know about this situation with the battery of your Charge 5.

I was able to confirm you contacted support via chat and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them.

[fmggoldcoast]

No, they didn’t supply a solution. They have passed me on to the
Australian service team whom I’ve yet to hear from.