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Charge 5 hangs, every time it vibrates

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‎11-30-2023 20:13

‎11-30-2023 20:13

My charge 5 hangs everytime it vibrates for some reason. It is easily reproducible if I set the daily goal of steps and reach it. I have worked around the problem by setting all goals to unattainable numbers. 

Does anyone else have this problem, and a solution ?.

I am not able to set the weekly activity goal, which is resulting in me reaching it and fitbit hanging. Does anyone know how to set the weekly active zone minutes?. I am only able to set the daily goal.

 

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‎12-01-2023 03:23

‎12-01-2023 03:23

Welcome to the Fitbit community, @madhukarbm!

Sad to hear you're having issues with your Charge 5.
What you've mentioned could very well be the hourly reminders to move. Thus I'd suggest having a look at 'How do I turn reminders to move on or off on my Fitbit device?' following the link below:

What are the reminders I see on my Fitbit device? 

If I'm absolutely barking up the wrong tree, I'd suggest to restart your device to hopefully get things fixed. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device?

If your device is working as expected afterwards, you can go back to the clock face you had selected before.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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