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Charge 5 has a red x

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‎06-24-2024 06:39 - last edited on ‎06-25-2024 10:09 by Fitbit Moderator

‎06-24-2024 06:39 - last edited on ‎06-25-2024 10:09 by Fitbit Moderator

i have contacted the support  and they  opened a case  Charge 5- firmware update - #52435468 , when i follwed up with them they mentioned that they will issue a replacement and while i was waiting for replacement,  suddenly one day i received the following mail.

 

Moderator edit: edited title to clarity.

 

then  again i contacted fitbit support , they created another case #52605904 and not disclosing any information

 

 

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‎06-25-2024 10:10

‎06-25-2024 10:10

Hello and welcome to the community, @Krdy.

Thanks for letting me know about this situation in regards to your Charge 5 screen with the x.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again.

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