help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 has five dots at the top

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2022 15:47 - last edited on ‎04-26-2022 06:55 by Moderator Alum

‎04-24-2022 15:47 - last edited on ‎04-26-2022 06:55 by Moderator Alum

Device has five dots at the top, cannot swipe left or right or up and down. Completely charged, was working yesterday

 

 


Moderator edit: subject updated for clarity

Best Answer
2 REPLIES 2

‎04-26-2022 06:54 - last edited on ‎12-06-2024 09:06 by Fitbit Moderator

‎04-26-2022 06:54 - last edited on ‎12-06-2024 09:06 by Fitbit Moderator

Welcome to the Community forums, it's good to see you around for the first time, @JesusChrist10. 

I appreciate the information that you've shared about this inconvenience with your Charge 5. 

I've seen other users experiencing this problem with the 5 dots on the screen, the team is already aware of this problem and they're working to resolve it. Before considering other options, could you please confirm if you already tried the three pulse restart method described here below? 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please try changing to a different clock face if you continue to experience the same problem. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes

‎05-12-2022 07:03

‎05-12-2022 07:03

So annoyed. Seems every week it is something else with this Fitbit. I resisted just getting my money back and now likely too late. I can’t sync with my iPhone, heart rate malfunctions regularly and now I have a blank screen with 5 dots and ready to do a long hike. I tried the resetting with the charger cable but nothing. Ready to throw this **ahem** and get an Apple Watch!

Best Answer
0 Votes