Changing the clock face worked once for me, but when the battery drained completely from 100% after less than 12 hours, the so called "fix" of changing the clock face no longer worked (and still doesn't). Customer service saying it's the battery hardware that is the issue is ridiculous since it will charge fully, the logo shows when placed on charger or shows install of a new clock face, but other than that nothing but a black screen...does not even vibrate when put on charger but will still charge and sync. Additionally, if they want to claim that the battery is all of a sudden the problem when my device is less than 2 years old, then I also feel customer service is admitting they are selling cheap, low quality products that are setting customers up to have to spend more money. There is more to the issue that everyone is having with their trackers having nothing but black screens, an issue that has been caused by Fitbit, but Fitbit refuses to admit to, address, offer real solutions to fix them, and obviously completely unwilling to replace the devices at no cost to us the customers who have been effected by this.
And on a side note, it's also pretty shameful that not only does Fitbit refuse to replace our devices that are out of the blue suffering this issue at no cost to us, that US customers are only given a 1 year warranty while customers over seas are given a 2 year warranty for the same devices.
