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Charge 5 has major issues today

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‎06-25-2023 13:44 - last edited on ‎06-26-2023 07:22 by Moderator Alum

‎06-25-2023 13:44 - last edited on ‎06-26-2023 07:22 by Moderator Alum

Today my Charge 5 stopped syncing.  I tried restarting the device.  I also uninstalled and reinstalled the app.  I keep getting the message that there was an error while trying to bluetooth pair your device.  I've tried repeatedly.  Because it won't pair the screen is black.  I can see my info on the desktop site, but it doesn't show anything for today.  Looks like the last pairing was last night. Help!

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‎06-26-2023 07:21

‎06-26-2023 07:21

Hi, welcome to the Fitbit Community forums, @fayer2. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

 

Davide | Italian and English Community Moderator, Fitbit


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