Charge 5 health metrics and sleep score not updating

[Leeannem2021]

My sleep score and other health metrics such as breathing rate, heart rate and oxygen saturation are not updating to the app. I tried to disconnect and reconnect the Bluetooth to my cell phone. I manually entered my sleep schedule and I didn't get but didn't the sleep stages or sleep score. 

Moderator edit: clarified subject

[ManuFitbit]

Hi @Leeannem2021. Welcome to the community forums.

Thank you for taking the time to share the details regarding the inconvenience with Charge 5.

I would like to ask you if this is the first time this has happened. Have you seen in addition to health metrics, difficulties to synchronize data such as steps or time and date?

Please take this help article into consideration if you think you are having issues to sync.

In addition, try to perform the following steps on the Fitbit app:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in.
5. Wear your watch to sleep and sync with the Fitbit app once you're awake so your details can be updated.

[Leeannem2021]

It took a day to get the synchronizing to update properly.