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Charge 5 impossible to swipe

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‎10-25-2023 14:18 - last edited on ‎10-26-2023 09:03 by Fitbit Moderator

‎10-25-2023 14:18 - last edited on ‎10-26-2023 09:03 by Fitbit Moderator

I just bought a 5 load and can't swipe left or right. Up and down ok but not left right. Help. I've tried everything, reboot, Restarting, nothing works. 

 

 

Moderator Edit: Clarified Subject 

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3 REPLIES 3

‎10-26-2023 09:01

‎10-26-2023 09:01

Hi there @Davidbxl, welcome to the Fitbit Community. 

I'm sorry to hear that your Charge 5 is having display problems.

I appreciate you sharing the steps that you took to fix this issue. I'll advise attempting to change the clock face on your tracker in order to fix this. Rebooting the display is necessary to finalize the modifications, so do please try that.

You can take a look here to do so: How do I change the clock face on my Fitbit device?

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‎10-26-2023 10:33

In response to EstuardoFitbit

‎10-26-2023 10:33

Unfortunately, nothing helps. 😭😭😭

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‎11-02-2023 08:48

In response to Davidbxl

‎11-02-2023 08:48

Thanks @Davidbxl, to get back to us with an update. 

Because none of the steeps suggested above worked, I'll open a case with our support team on your behalf. They will contact you shortly via email to offer you with additional assistance. Please keep a look out for their messages in your inbox.

 

 

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