Extremely Grateful to Fitbit

[SassyGator]

I would like to say once again, how grateful I am for this community and all the help that I found in here when trying to fix my charge five. Although I was unable to fix it and had to get a replacement, I am extremely grateful to Fitbit, because in just a couple of days a new Fitbit has arrived, that was fast service and now I’m back to wearing my Fitbit again.  I am one extremely happy customer. 

Moderator edit: format. 

[Julia_G]

Hi, @SassyGator , thank you for the feedback!  It is always heartening to hear good reports about the Fitbit Community and Customer Support.

[AndreaFitbit]

Thank you for sharing your comments regarding your experience with your Charge 5 @SassyGator.

I'm very happy to hear that you're an extremely happy customer. 

Thank you for your comments @Julia_G.

Have an amazing day!

[biojessie]

That sounds like a miracle. My Fitbit Charge 5 (under warranty) broke on September 25, and I still do not have a functional Fitbit. I have had many interactions with the Fitbit chat support and no one can seem to help. I am so frustrated and can't believe that it is taking so long.

[AndreaFitbit]

Thanks for getting back to us @biojessie. I'm sorry to hear that you still don't have a functional Fitbit. 

Please keep in touch with our team in order to get a resolution. 

[SassyGator]

I call the customer service number and actually talked to someone. I won’t use chat support. Maybe you should try calling customer service. I call them on like Friday and on Monday I had my new Charge 5. I hope you can get yours fixed. 

[AndreaFitbit]

Thanks for getting back to us and for your advise @SassyGator. 

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. Happy stepping!